T&C’s

 

Try on Appointments

Fees and Length of appointment

Try on appointments incur a $10 non-refundable try on fee, with try on appointments being 30 minutes long.

This fee can be redeemable against your hire. However, the hire must be confirmed within 24 hours from the time of your appointment. If you fail to confirm your order within this specified time frame this $10 fee will be forfeited and will not be applicable to any future hires or try-ons.

 

Please also ensure you indicate the specific pieces you would like to try on so that we can try our best to accommodate for your wishes. We will attempt to ensure all requested pieces are available for you to try on, however if a particular piece is not available the $10 try on fee will not be refunded.

 

Cancelation or Rescheduling the Appointment

In rescheduling or cancelling the appointment this must occur four hours before your appointment time. If you reschedule or cancel within this time frame the $10 try on fee will not be refunded.

 

Postage Delivery and Returns

Postage Hires

Our services are not available outside of Australia.

Express postage is used for all postal hires within Australia. You will be charged $25 for express return postage at checkout. A ‘signature on delivery’ is required on all postage hires to protect our business and the item. It is your responsibility to ensure you can sign to confirm the delivery of the parcel from Australia Post. Hire and Style cannot be held liable for any delays, or lost items that occur from any third parties or Australian Post’s negligence or mistakes.

If your garment does not arrive on time, we can issue store credit but cannot issue a refund. The store credit will amount to the equivalent of your order, inclusive of shipping costs. For us to be able to issue you with a store credit, the garment must be posted back within 24 hours of receiving the parcel.

 

Australia Post will provide you with tracking updates via email and mobile. If this is not received by you, please contact us immediately. It is your responsibility to ensure that you continually remain update as to the whereabouts of your package. If the item has been marked as ‘Delivered - Left in a Safe place’ but you cannot locate the package, please contact us immediately so that we can assist you in locating the lost item. If the item is unable to be located, you are liable and required to pay for the garment in the form of a fee to the value of the pieces recommended retail price on the date it was lost.

 

Returning Postal Items

All items that are to be returned by Post must be through Australia Post using the Australia Post Express Post label provided. If you don’t receive this upon delivery, please indicate this to us immediately. If you lose the prepaid label , you must acquire one identical to the one provided yourself.

We are not liable to pay for lost satchels. If this occurs, please contact us immediately with your new tracking number.

You must return the item, over the counter, to Australia Post before 3:00pm on the specified rental return date. If this date falls on a Sunday or a public holiday, you may post the item the next working day.

If for any reason you can only return the parcel via the yellow Australia Post postboxes, you must do so at your own risk. This includes that it must be before collection time on the specified day of return. You are liable if the parcel is lost or damaged by Australia Post. You must in this instance take a timestamped photo of you placing the parcel into one of the relevant street boxes. Do not under any circumstances place a parcel into the box using the red Australian Post street postbox.

If the garment is returned to us damaged in any way, for example by travelling damp or wet, you will be liable for up to 200% of the original recommended retail price of the garment.

Pickup/Drop offs

For weekend hires pickups are Thursday nights from our store, if you are unable to pickup at this time please contact us immediately and we can see if we can organise another day/time for you to pickup or hire garment.

For drop offs, all garments must be returned by 9am Monday morning, on the fourth day of your hire period. We have a drop back box out the front of the store that the dress must be placed in. Once you have dropped off please message us as soon as it’s done to let us know.

For every day late of your hire being returned back, $20 late fee will be charged. Hire and style have the right to deduct this fee from the security bond charged if you have been charged one, If not it will be issued in the form of an invoice and must be paid within 5 business days. If payment is not made within this time frame, unless discussed with the Hire and Style team, Hire and Style reserves the right to take legal action or engage a debt collector to recover the funds owed.

Payment

 

Confirmation of Payment

In accordance with Australian consumer Laws acceptance of these terms and conditions occurs upon payment of the garment. By entering into this contractual agreement Hire and Style is able to charge the price agreed to and in turn you agree that we are authorised to use this credit-card/ account to charge the specified amount. You agree that once this has occurred you are not able to dispute the amount paid so long as Hire and Style fulfils its responsibilities as outlined in this agreement.

You also allow for Hire and Style to charge the nominated account with any additional fees incurred which are to be at the expense of the hirer. If payment cannot be made at the time charged, Hire and Style will provide you will an invoice outlining the fees that are to be paid which is to be completed within 5 business days.

Failure to make payment

If your payment for an order is rejected or reversed, payment must be made within 48 hours. If this is not completed within this time frame, we will immediately cancel the booking. Yet, if the item has already been dispatched, you will be liable for the full amount which will be notified by way of an invoice.

In the event payment is not made in accordance with the above contingencies, Hire and Style reserves the right to take legal action and utilise debt collecting agencies to recoup the funds owing to our account. This may then increase the amount owed by the customer to cover the costs of these services.

 Booking period

Booking periods are for the extent of 4 days, unless otherwise advised. Extra days added to booking periods will incur extra costs and if you wish to have your hire period extended by a specific number of days then you must gain approval from the Hire and Style team before it is accepted. After your booking is made, a confirmation email detailing your booking and confirming it has been accepted will be sent to you. A 4-day book period refers to the day that you are set to receive your product, for example your item may be estimated to arrive by Friday and therefore it is to be posted back on Monday. If the parcel is delivered on a day that is not expected you must contact Hire and Style immediately so that we can, if we deem it necessary, to accommodate for this.

 

Cancellation and Refunds

Faulty Items

You must acknowledge that the items being hired by you are not directly off the stores rack. They may have signs of wear and tear. A refund is deemed unnecessary if the issue is considered insignificant and that the garments wearability is unaffected. Items that have been altered or any other modifications will be noted to client. Yet, insignificant wear and tear will not be disclosed.

If your hire garment is received by you with visible damage, such as noticeable stains, you must bring this to Hire and Styles attention within 24 hours of receiving the item and prior to wearing the item. If this fails to occur, we will not be able to give you a refund. You must advise us of this issue even if you intend on wearing the garment so that we can uncover who is responsible for the damage. If you intend on wearing the garment with damage and have notified us within the specified time frame you may, if we deem it necessary, be offered store credit or partially refunded. You also will not be liable for the damage.

All items will be assessed upon its return prior to being offered a full refund, inclusive of the postage paid by you, partial refund or store credit if all above provisions are abided by.

 

Cancellation of your booking

There is a cancellation fee of $20. Cancellation’s must be requested 14 days prior to the garment being dispatched. In the event of a cancellation, you will receive a store credit for the amount paid, less the $20 cancellation fee. You will not receive a refund. All store credits are valid for 12 months.

If you request a refund within the 14 days prior to dispatch, you will not be entitled to a credit note or refund.

Hire and Style reserves the right to cancel you're booking if it is necessary in which we will refund you the amount paid to Hire and Style for the booking, inclusive of postage.

Reasons as to why we can cancel your booking includes but is not limited to;

• The item is damaged by a customer that has rented the item prior to you.

• The item is lost or stolen by a customer that rented the item prior to you.

• It is deemed that it is not possible to deliver the item to you in time for your booking, due to

previous late return by a customer, or for any other reason, such as postage network delays.

• In all cases above, you will be entitled to a full refund.

 

Security Bonds

Hire and Style reserves the right to request that a $100 security bond be paid upon payment when hiring garments that are deemed as valuable to Hire and Style. Once the dress is received by our team, we will assess whether there has been any sort of damage, however minor, that effects the wearability of the garment. Hire and Style have the right to deduct a fee from the security bond to accommodate for the garment being repaired. If the garment is returned in a state that is deemed wearable this security bond will be refunded within 5 business days of receiving the garment.

 

Damages

In the instance that a garment is returned, and it is unwearable and cannot be repaired a fee of up to 200% of the recommended retail price may be charged to the hirer. This will be issued in the form of an invoice and must be paid within 5 business days. If payment is not made within this time frame, unless discussed with the Hire and Style team, Hire and Style reserves the right to take legal action or engage a debt collector to recover the funds owed.

 

Cleaning Procedures

Cleaning fees are included preemptively in all our hire prices, including hand-washing or dry- cleaning. However, if a garment requires specialist cleaning, then you will be charged.

If damage, however minor, is done to the garment while you are in possession of it you must let us know immediately. You must not clean the hire item yourself or have them cleaned by a third party unless advised by Hire and Style otherwise. Hire and Style reserves the right to charge a fee of up to 200% of the recommended retail price of the garment that is damaged.

 

Natural Disasters Policy

If your event is affected by a natural disaster, such as COVID-19 or flooding, you will be eligible for a store credit amounting to the payment made to Hire and Style.

If we receive a cancellation request due to a natural disaster, please kindly indicate to us the reasoning behind the request and we will be able to issue you with a store credit.

If the order has already been dispatched the item must be returned within 24 hours of receiving the item, if this is adhered to you will be eligible for the store credit as mentioned above.

 

 

International Travel

Our garments are only available for hire in Australia. If you would like to wear our garments overseas you must contact Hire and Style and seek approval to do so before booking on our website. Yet our terms and conditions are still applicable. Lost, damaged or stolen items are at the liability of the customer. We also reserve the right to request an international security deposit which will act as a bond and be refunded at the end of the booking.

 

Resale

All garments that are sold as ‘resale’ items are final. They are not eligible for a refund, exchange, or store credit.

 

Contact details if needed:

 

Email: Hireeandstyle@gmail.com

Instagram: @Hireand.style

We Hope you look after our pieces as they are your own!