Hire & Style - Terms and Conditions

If you require assistance at any stage of your hire, please contact Hire & Style at hireeandstyle@gmail.com

1. Postage, Delivery & Returns

Postal Hires

  • Our services are available within Australia only.
  • All postal hires are shipped via Express Post. A flat fee of $24.99 applies at checkout for return postage.
  • Hire and Style is not liable for delays, lost parcels, or any Australia Post errors.
  • If your garment does not arrive in time, you will be issued a store credit (including shipping). This will only be issued if the item is returned within 24 hours of delivery.

Tracking & Delivery Issues

  • Australia Post will provide tracking via email. If you do not receive tracking details, please contact us immediately.
  • It is your responsibility to monitor your tracking updates.
  • If your parcel is marked as “Delivered – Left in a Safe Place” and you cannot locate it, notify us immediately. If it cannot be found, you will be liable for the full RRP of the item.

Returning Postal Items

  • Items must be returned using the provided prepaid Australia Post Express Post label. If not received, contact us immediately.
  • If you lose or misplace your prepaid return label, please contact us immediately so that we can resend you your prepaid return label.
  • Returns must be lodged over the counter at a Post Office by 3:00 PM on your return date. If your return date is on a Sunday or public holiday, please return the next business day.
  • If returning via a yellow post box (at your own risk), ensure it is before collection time and take a timestamped photo. Do not use red post boxes.
  • If a garment is returned damaged (e.g., wet or improperly packed), you may be charged up to 200% of its RRP.

Late Fees

  • All items must be returned on the return date of your hire. Failure to do so will result in a late fee of $10 per late day. Any outstanding charges will be invoiced and must be paid within 5 business days.
  • Failure to respond to emails and text messages from Hire & Style regarding overdue returns will result in further legal action.

2. Payment

Payment Confirmation

  • By making payment, you agree to these Terms & Conditions under Australian Consumer Law.
  • You authorise Hire and Style to charge your nominated payment method for your hire and any additional applicable fees.
  • Once payment is made and services are provided as agreed, you cannot dispute the charge.

Additional Charges

  • Any outstanding charges will be invoiced and must be paid within 5 business days.

Failed Payments

  • If a payment fails or is reversed, it must be rectified within 48 hours. If not, your booking will be cancelled.
  • If your order has already been dispatched, you remain liable for the full amount, payable via invoice.
  • Non-payment may result in legal action or debt collection, for which you will be liable for any associated costs.

3. Booking Period

  • Standard hire periods are 4 days, unless otherwise agreed. If you require an extended hire, please contact us and we can assist you.
  • Additional days incur extra charges and require prior approval.
  • Your 4-day hire begins on the day of delivery, e.g., if delivered Friday, return is due Monday.
  • If delivery is earlier than expected, your return date remains the same.

4. Condition of Rental Items

  • Hired garments may show minor wear and tear, which does not qualify for a refund. There may be minor repairs on items due to damage from previous hires. This includes small stitches where holes have occurred.
  • If the item arrives with visible damage (e.g. stains), you must notify us within 24 hours and before wearing the item. We can assist you with a resolution.
  • If you notify us and choose to wear the item, we may offer store credit or a partial refund, at our discretion. You will not be held liable for the pre-existing damage.
  • Upon return, the item will be assessed to determine eligibility for a refund, partial refund, or store credit.

5. Cancellations & Refunds

Customer Cancellations

  • Cancellations must be requested at least 14 days before dispatch.
  • All cancellations are eligible for a full store credit (valid for 12 months). No refunds are issued.
  • Cancellations requested within 14 days of dispatch are not eligible for credit or refund.

Hire and Style Cancellations

We reserve the right to cancel bookings for any of the following reasons:

  • Item is damaged, lost, or stolen by a previous hirer
  • Delivery delays outside of our control (e.g. late returns, postal issues)

In such cases, you will receive a full refund, including postage.

6. Damages

  • If an item is returned unwearable or beyond repair, you will be charged up to 200% of the RRP, payable within 5 business days.
  • Non-payment may result in legal action or debt collection.

7. Cleaning Procedures

  • Standard cleaning (hand-wash/dry-clean) is included in your hire price.
  • Specialist cleaning will incur an additional charge.
  • Do not clean the garment yourself or use third-party cleaners unless authorised.
  • Damaged garments (even minor) must be reported immediately. Failure to do so may result in charges up to 200% of RRP.

8. Natural Disaster Policy

  • If your event is cancelled due to a natural disaster (e.g. COVID-19, floods), you may be eligible for store credit equal to the amount paid.
  • If your item has been dispatched, it must be returned within 24 hours to receive store credit.

9. International Travel

  • Our hire service is available within Australia only.
  • If you wish to travel internationally with our garments, you must request approval before booking.
  • Any loss, theft, or damage overseas is the full responsibility of the customer.
  • We may require an international security bond, refundable after return and inspection.

10. Resale Items

  • All resale garments are final sale. No refunds, exchanges, or credits will be issued.

11. Contact Details